Frequently Asked Questions
Where can I purchase Dance Socks?
Dance Socks can be purchased from our website: click here
Or from one of our amazing worldwide stockists: click here
What is the difference between socks laces and without?
It is the teacher, guardian or students choice between the two versions. You have the option to purchase with shoelaces, meaning each sock has four small button holes where a colour coded 30cm shoe lace (4 per set supplied) can be threaded and removed. The lace can be used to enhance the visual guide of the ‘Heart and the ‘Tiny toe star’. Which aides in learning turn-out technique.
Students can learn to correctly move the foot with the heel or toe leading by feeling the (gentle) pull of the shoelace. The lace is then removed and the dancer would be expected to imagine the lace pulling the foot in the correct direction.
If purchasing the socks with laces keep in mind your socks will have 4 small button holes. If choosing to wear our dance socks as regular socks you may wish to choose to purchase the ‘without’ lace version.
Please note: The socks are designed for the dancer to move their own foot - not rely on the lace to pull the dancer's foot.
Socks without laces still offer the same features - for example the heart on the inside of the heel can lead forward during a tendu - but the socks with the laces have the option to add to this learning experience.
Socks without laces are priced less than the socks with laces.
Teachers: If you are unsure of which to purchase, we recommend at least one set of socks with laces to be used in class for children to visualize. The with lace and without lace versions work well together in class. We are also able to arrange studio sample sets. Please contact us.
Which size should I order?
See our helpful size chart - we will have a larger range of colours for each size coming soon!
Do the socks replace dance shoes?
Not at all, our socks are designed to be used at the dance barre or while learning foot movements. They can be worn alone, underneath or over top of most dance shoes (especially designed to slip over top of shoes to save time during a lesson). They are not to replace dance shoes. Socks can be slippery on smooth surfaces, which is great for learning to slide the foot more easily, feeling the floor and further articulate the foot. But do take care if dancing in the center not to fall over, as we take no responsibility for this.
How do I care for my socks and bag?
Socks
We have found cool or warm water with a splash of tea tree oil or washing disinfectant then hung out to dry in the shade is the best way to wash your socks and keep them fresh! We do not recommend tumble drying.
Bag
Warm machine wash, do not dry clean, do not bleach, hang to dry, do not tumble dry or iron.
What forms of payment do you accept?
We accept all major credit cards, Visa, Mastercard & Debit cards.
Via Paypal or Stripe. We also ofer Afterpay
If you wish to arrange a bank account payment to our New Zealand account, instead of debit or credit card please contact us.
How will my order be packaged?
We are super proud to let you know our socks and badges are packaged completely plastic free.
Our wrapping - tissue paper, stickers and postage bags are environmentally friendly.
You can read more about this here https://www.noissue.co.nz/about-us/
For more on our compostable mailers here: https://r3pack.co.nz/pages/about-compostable-bags
How do I gain access to the full instructions/how to area on your website?
Your socks will arrive with a card containing the special password to access our Secret Academy which can be found on the main site menu. Please note password is case sensitive.
What is in the how to area?
We have released two samples of what you will find in Secret Academy, you can view these on our Learning features page. When you gain access you will be able to see all 10 features, helpful short videos with written notes (tricks, how to wear and training tips).
How do you support dance teachers/studio owners?
I am a dance teacher and studio owner myself, so would like to make life as easy as possible for fellow teachers.
We offer discounted packages, custom studio sample packages and are happy to chat about tricks and tips to make it easy for you to offer our unique product to your students. We also have downloadable, editable info that you can send out to your dance families. Please use offer code TEACHERS30 - to activate 30% off bulk purchases of 10 pair or more.
Please email us for more info on studio support - hello@dancesock.co.nz
Do you offer gift certificates?
Oh you are a kind person! Yes, please contact us. We are happy to arrange a gift card with a special note for you too.
Would you like to collaborate on social media?
Yes for sure, we would love to hear from you! Please do get in contact with us and your ideas.
Do you offer wholesale?
If you think our Helpful Socks would be the perfect addition to your business please email us at hello@dancesock.co.nz
How can I track my order?
You can track your order once it has been processed. You will receive an email from us or the chosen shipping company with a tracking number.
How long will my socks last for?
Socks get holes, how quickly depends on how much you wear them and what you are doing in them. We have done what we can to make these bad boys last! Our socks have extra reinforcement in the toes and heel to ensure you gain the most life out of your socks. You can wear the socks over your dance shoes or alone. We suggest trimming your toenails to lessen the chance of those dancing toenails cutting through!
We don’t exchange socks from usual wear and tear but if your sock arrives with a fault we will happily help you.
Please note: Our shoelace visual aid - is designed as exactly that, a visual aid. The teacher or dancer is to use the lace as a visual. The dancer actually has to move his or her foot in the direction the lace is “pulling” themselves. The string is not to be pulled too hard or else it could create a hole.
Can I return an item?
We are sure you will love your helpful socks as much as we do. If for any reason you wish to return an item we are happy to arrange an exchange, store credit or refund, as long as you contact us within 10 days of receiving the socks. You will have to bear the cost of getting the product back to us and the cost of re-shipping the replacement item to you (at our discretion) if the item is not faulty.
If your item appears to be faulty, please reach out to us. We will do our best to replace or repair your item. Otherwise we will refund you. In dealing with faulty items, we will comply with all our obligations under applicable law, including consumer guarantees.
Please note - we do not accept returns due to regular wear and tear. Our socks are reinforced but please do expect your socks to eventually have some holes appear, especially if they are well loved. We also do not accept returns for products that are not used in accordance with our instructions, including those set out on our website.
How do I exchange or return an item?
Please email us at hello@dancesock.co.nz and provide the following details:
Invoice/order number
Why you wish to return your item
Don’t forget to let us know if you would prefer an exchange, refund or store credit
We will then reply to your email and provide you with an address for you to return your goods to.
You have 14 days to commence shipping of the goods back to us.
Once we have received the returned item please allow 5-10 business days for the returned item to be processed.
Postage costs for returning the goods will be your responsibility (if it is due to a fault of ours then we will happily cover the shipping costs)
If the product is not faulty, the product must be unworn, in original condition and have original tags still attached
Shipping Information
How much does shipping cost and how long will it take?
We work with 3 shipping companies. Cost and transit times depend on where you are ordering your package from within the world.
Within New Zealand we will post your parcel with Post Haste who can generally offer overnight delivery (during a working week) to Residential and Business addresses. An additional 24-48 hours is required for Rural Delivery. Please note there may be shipping delays due to covid.
New Zealand courier fee: $7 flat rate shipping fee New Zealand wide.
Do you ship overseas?
YES! We ship worldwide. Via New Zealand Couriers or DHL Express contact us to confirm best available shipping rates.
NZ Courier UNTRACKED service (worldwide) 10-18 days (possibly longer with Covid-19).
NZ Courier E-post service. Available to Australia (5-10 working days) and US (8-10 working days) - possibly longer with Covid-19. This service is tracked.
DHL Express (All countries). This service is tracked.
Please note: There is currently a temporary Covid-19 extra charge on some services, un-tracked is taking longer than usual due to covid delays.